Refund Policy
30-day money-back guarantee. If PressCrate isn't right for you, email us within 30 days of purchase and we'll refund you in full — no questions asked.
How to request a refund
Email support@presscrate.co.uk with the subject line "Refund request" and include the email address you used to purchase. We'll process the refund within 5 business days. Refunds are issued to the original payment method via Stripe.
Pro Annual — cancellation and refunds
You can cancel your Pro Annual subscription at any time. Cancellation stops future renewals but does not end access immediately — your licence remains active until the end of the current billing period.
If you cancel within 30 days of a charge (first payment or renewal), you can request a full refund for that charge. After 30 days, the charge is non-refundable but you keep access until the period ends.
Founding Member and Lifetime — one-time payments
One-time payments are eligible for a full refund if requested within 30 days of purchase. After 30 days, refunds are at our discretion — we'll always try to find a fair resolution, so please get in touch.
What happens after a refund
Your licence key will be deactivated. If you change your mind later you're welcome to purchase again — the Founding Member tier will be available at its original price if spots remain.
Questions
Contact us at support@presscrate.co.uk or via the support portal. We're a small team and we'll always aim to do right by you.